Dealer Audi Kraków-balice ( Grupa Cichy-zasada )

One of the best experiences I’ve had with dealerships. I arrived for the test drive but the agent was not there. They quickly managed to solve the issue and let me go on my own with the car for around 1h. This drive convinced me to actually buy the model. Unfortunately they only had the demo car during that time and I ended up getting it from Audi Zakopianka. But congratulations for the great service and for sure this will be one of the options for my next car.

Audi Kraków-Balice crew provide one of the best service levels we've seen in Krakow so far: I ordered a car in Audi Krakow Balice, mister Zbigniew D. was our manager. I want to mention that the whole sales process was in English and the manager handled it perfectly! From the beginning Zbiniew attentively listened to our requirements for the car (technical, visual and cost requirements) and proposed several options to consider (available car and car ordering). We ended up with ordering a car. Zbigniew helped us with necessary options selection and consulting (and it was really helpful for us). We discussed delivery timelines and contract obligations. After car was ordered Zbigniew was in touch with us and we were not in stress that something might go wrong. The car was delivered even earlier than expected. The car is really according to our expectations. Mister Zbiniew provided a lot of useful tips and helped with car registration and insurance process. I recommend mr. Zbigniew as a sales manager, he did his job really well (we have seen many managers in many dealerships while we were selecting a car). Additionally I want to thank Bartosz G. who supported us attentively with car demonstration and helped us a lot with car insurance. He also provided excellent level of service and caring about the customer. We love our Audi A4.

We have been to this salon only for signing the contract prepared in another branch of this group in Szczecin. Mr. Zbigniew Dąbrowski was handling it from Kraków side, he has provided information on my request in nicely maner, and was speaking very decent English. In general, we were happy, as at another salon at Zakopianka belonging to another group we see the lack of interest to sell us what we want asap. We paid attention that this very general approach , I would say a huge problem, in sales techniques in Poland. I would definitely recommend to the owners to reconsider their script for answering calls and initial screening of the inbound calls. It should be more considerable, mature and customer not salesperson oriented. Good luck!

Absolutely amazing service! From the first minute Mr. Zbigniew Dąbrowski took care of me in an excellent manner. Not only he helped me to find the best options for me very quickly, he also arranged everything needed and provided me really helpful insights. Mr. Dąbrowskis professional knowledge helped me to make the right decision. The deal was done with the highest satisfaction from my end and I could not be more happy about the service provided by him and AUDI Grupa Cichy-Zasada. The staff/employees are extremely friendly, everyone I met spoke English and from the first moment entering the salon you have the feeling to be taken care of very well. Well done team - this is how you make customers really happy!

One of the best experiences I’ve had with dealerships. I arrived for the test drive but the agent was not there. They quickly managed to solve the issue and let me go on my own with the car for around 1h. This drive convinced me to actually buy the model. Unfortunately they only had the demo car during that time and I ended up getting it from Audi Zakopianka. But congratulations for the great service and for sure this will be one of the options for my next car.